Ads from The L(OL) Train “Shut Down”


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For those who don’t know, the L pocalypse was a commuting calamity that would affect hundreds of thousands in New York. The impending shut down of the train was enough to affect property rates; landlords had to drop prices so residents wouldn’t drop popular Brooklyn neighborhoods. It was a pop culture moment – brands made clever out of home ads and people were quick with pun-tiful memes.

Therefore, it was a major curveball when Governor Cuomo announced the L train would only shut down nights and weekends. I, for one, am happy displaced L riders won’t be crowding my J train ride into Manhattan. I also still love those advertisements, and decided I would post a couple of my favorites. It’s a bold choice to design tangible ads (that stay out in the world for a while) from world events, but I stand behind it. These ads made me laugh out loud (I’m biased as I live in adland) and helped the brands seem more plugged in.

L train ad from Healthade.jpg
Health Ade Kombucha
lyft l train ad 2
Lyft
lyft l train ad 3
Lyft
priority bicycles l train ad
Priority Bicycles

 

How Does Leland Maschmeyer Design the Future?


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So what do a yogurt rebrand and the Space Race have in common? Leland Maschmeyer, chief creative officer at Chobani, has the punchline for that one. He spoke at a Design Conversation hosted by Museum of Design Atlanta and Miami Ad School at Portfolio Center. In his talk, Maschmeyer discussed the consequences of translating ideas into actions and provided context on how we build the future we want. The man has a reverence for design and seeks to prove that design is more than the garnish; it is sustenance of an idea that propels our future into reality. Putting design at the forefront means we need to evaluate the paradigms that hold us back from creating healthier work environments and more influential work. So with his permission, I audit his talk and offer some circumstances to consider.

The following article has a two-fold purpose:

  1. Leland Maschmeyer’s perspectives and frameworks on building the future are worth documenting.
  2. There is always an obsession with “what is the future” from every side: client, user, agency. In our rush to get to “the future,” we whiz by pivotal steps including uncomfortable conversations, established frameworks, and awareness of our history. By not picking apart our past and aligning our teams with our present position, we do not build the actual future. We have to think as stakeholders, as employees, and as businesses to co-create progress for our future.

THE LITERAL BUILDING THE FUTURE

Maschmeyer says:

Reflected in everything from politics to kitchen appliances, the Space Race was omnipresent in American culture. The tension for peace, the intricacy of physics, and the rivalry between nations all shaped the Space Age. 

Mary notes:

The Space Age is such a enthralling time to explore. The period is reflected in cartoons, food, and my personal favorite – buildings.

Seattle needle
The Space Needle in Seattle, Washington.

What is a more grandiose testament to a period than architecture? Expensive and enduring, buildings set the ambience of a landscape for decades. Architecture from the Space Age has the voyageur spirit of Disney’s Tomorrowland. “We shape our buildings and afterwards our buildings shape us,” Winston Churchill reflects.

As mediums of design, placemaking and architecture have an astounding impact on one’s mood. The demolishing of architectural terroir in favor of soulless high rises and strip malls was a design mistake the rapid expansion of the Reagan Boom brought on; growing up, I noted that unfortunate trend across the sprawling Southeast United States and tiny Turkish towns. Michael Bond’s case for neuro-architecture argues thoughtful design results in more proactive happier people. Architecture is the literal building of the future (I refrained from so many puns with this take so I’m giving myself props). When the public and their design terroir is a primary stakeholder in the design process, beautiful areas promote personality and enhance moods. Shout out to future-minded HOAs and city planners that have a shared vision and adhere to it.   

THE FRAMEWORK OF BUILDING THE FUTURE

Maschmeyer says:

Eventually our future does become the present. There are multiple ways the situation can go, and we must be active in actualizing our vision. Certain forces construct a particular future.

THE KNOT
The Knot.

The Knot is a simple structure that organizes complex forces to build future. There are six key parts to understanding a movement; the belief, the means, the want are all connected by symbol, story, and system.

IMG_3066
This is the majority of the knot applied to the Space Age.

Recently you might have noticed a Mia Thermapolis level makeover (Mary’s words not Leland’s) with Chobani products. The Chobani brand was missing a cohesive narrative to explain their mission and food.

Chobani Rebrand
Rebrand picture from Brand New.

Chobani wanted to build a future of Universal Wellness, where food was nourishing and fun again. Themes of magic and justice broke through the bucolic imagery of recent food depiction. These themes were translated into design choices that included bespoke typeface reminiscent of fairy tales, the replacement of sterile white plastic for more inviting creamy packaging, and more. You can check out the rest of the full rebrand from Brand New. I speak later about how Universal Wellness translates to business policies.

The Knot-Chobani
The Knot applied to Chobani.

Now, reshining the spotlight back on design. A fundamental place of future building, along with the sciences and the humanities, is the designs.

The Sciences, The Humanities, The Designs
The nature of The Sciences, The Humanities, and The Designs, respectively.

Design is the creation of desirable change.

Mary notes:

In regards to frameworks: When we make a framework our religious scripture, we run the risk of losing critical thought and evaluating important forces. When we revolt against a framework, we might spend a lot of time just reinventing the wheel. I am curious how clients and agencies approach frameworks that dictate their work. Do employees agree to something out loud in occasional meetings and independently do something else? I do believe it is an important piece to agree upon and to revisit as a grounding conversation.

In regards to The Knot: What needs extra emphasis from The Knot is the means. I have a Bachelor’s in advertising and portfolio certificate in brand strategy. In both of those educations, the piece of “means” was often neglected for everything else. Operations and budgets reliably fall to the wayside of a sexy idea. In an interview that asked for a case study, I was unable to produce the means to make my idea translate from the deck to the real world, and this common blindspot creates a dilemma for junior strategists. Note to all mentors and professors to go through determining tactics from research and strategy.

In regards to The DesignsDesign is an active response to fatalism. Unarguably there is chaos in the world. Why not use our smarts to make progress? Squash out tediousness? Have more fun? 

SO NOW WHAT?

Maschmeyer says:

Maschmeyer can confidently say every future needs corporate sponsors with confidence. Chobani is one of the most ethical companies committed to its employees (including the cows). Great businesses cannot be put on auto-pilot; they need employees to put the human in bold decision making. Businesses are shapers for society, not just mirrors of society. When behemoth brands make decisions, their impact is bigger than a job for an employee or a transaction for the company. 

IMG_3093
Leeland Maschmeyer speaking at a Design Conversation.

Mary notes:

Almost all “big” brands are virtue signaling right now. But do the virtues only live in a sizzle reel and “about us” page failing to materialize in that company’s policies? Absolutely.

The state of Michigan and Nestlé both have failed their promise to the general population. Nestlé states on their About Us page, “Nestlé’s purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.” That sounds so lovely until you realize the state of Michigan has stopped bottle distribution for the lead pipe-infected Flint while allowing Nestlé to pump 500,000 gallons of water per day for $200 near Flint.

So what should we do to have healthier work environments and more influential work:

  1. Let’s be future-minded and inclusive about our design. There is often a difference between the people for whom we design and the culture impacted by our design. We need to get more meta on what and who a stakeholder is. Take a building: the first stakeholders coming to mind are the people paying for a building and the ones occupying it. But what about the other buildings? What about the people constructing the building? What about the people who see the building every day? Marketing focuses on the purchasing audience. However, there always needs to be a broader conversation with all teams including research & development to marketing about the greater impact a product or service will have.
  2. Let’s leave sycophant behavior behind. Maschmeyer emphasized he did not want his title and presence in a room to make others quiet. Unfortunately office culture does not always allow for honest conversation and healthy disagreement. Unanimous agreement through the whole process is seen as the ultimate success, when real success is feeling secure to hash out viewpoints and priorities. Harvard Business Review agrees, “psychological safety allows for moderate risk-taking, speaking your mind, creativity, and sticking your neck out without fear of having it cut off — just the types of behavior that lead to market breakthroughs.” This progress happens top down. Managers need to overfeel how fearful employees might be to step on someone’s toes. We need to open discussion to different viewpoints in an efficient way. Anonymous surveys and more casual conversations are more productive means to getting feedback than open floor meetings that take three hours.
  3. Pick apart history. All moments in history were once an impending future. There are unsavory and niche pieces throughout all timelines that should be acknowledged. The joy of reflecting on something retrospectively is that you do not really need to take a risk to make a decision. You just have to understand how something came to be. The biggest risk is not understanding why we and the forces around us led to our present.

I hope we all can translate these beliefs into designing policies and resolutions that are more ethical, more inclusive and more future-minded.

 

The Human Element in Core Purpose


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Core purpose: an obvious series of promise-charged words that multi-billion dollar companies stick on their About Us section of their website.

giphy (2)

^ This is what I used to think a core purpose was. My critical humor can be quick to make fun of vocabulary in advertising; “let’s circle back to synergize on this cause we need to storytell it with mad research ninja skills”. It took a Christmas present, a Slack message, and a Weight Watchers membership to realize core purpose was more than the buzzy theme of a marketing conference. Professional success requires a human driven core purpose.

A Christmas Present

Merry Christmas, I got you some homework!

For Christmas, my boss gave his team of strategists the Harvard Business Review’s book On Strategy. The catch was the team was to demonstrate the depth of strategy to our agency in lunch and learn fashion. I blindly opened a page and decided “core purpose” was my topic.

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Now think about how you learn new words from when you were four years old to now. A definition is a fine start, but you don’t really understand a concept, a word, an idiom until you see it in action. Without seeing how core purpose drives decisions, it is not possible to truly comprehend its significance.

A Slack Message

How does a dining room table change an entire company?

Arielle Cason, fellow strategist, sent a slack message of an article she really enjoyed reading. I thought I’d skim HBR’S Know Your Customer’s “Jobs to Be Done”but holy shit this article really rocked my world.

I know you read that article, like r e a l l y read it in depth and loved it and shared it. I’m only giving the summary for posterity’s sake, not because you didn’t read that article.

Quick notes:

  1. New luxury condos in Detroit were aimed at downsizers but despite healthy research & development and media spend, not enough people were moving into the units.
  2. Innovation consultant Bob Moesta interviewed those who had bought units and despite never mentioning the importance of a dining room, they repeatedly brought up the dining room table.
  3. Moesta realized the dining room table represented family – birthdays, holiday meals, homework stations. The real problem was that these condos weren’t a viable home yet.
  4. This company made bigger dining rooms, provided moving services, offered a sorting room, and gave storage space for all things that represented the dining room table.

“I went in thinking we were in the business of new-home construction,” he (Moesta) recalls. “But I realized we were in the business of moving lives.”

This case taught me the power of delivering innovative solutions by empathizing with humans, not just spending media on them.

Weight Watchers

Soon after I thoughtlessly popped a handful of M&M’s. Normally this is not worth remembering but I had started Weight Watchers. I went to log my minuscule harmless snack only to find out the minuscule harmless snack was ONE SIXTH of my daily calories.

giphy (3)My immediate reaction was regret; think of all the wine I could have had instead!

WINE. Now if I were doing a competitive analysis, I’d look into Godiva, Skittles, or any other snack. But none of the direct competitors were relevant to me when it came to what I wanted my treat to be.

M&M’s are in a business that is more than chocolate, more than candy, more than snacks. Malbec is in a business more than red wine, more than alcohol, more than beverage. In their greater intersection, Malbec and M&M’s are in the business of indulging the senses.

Seeing the bigger business opened up the limits of product category.

A Project’s Core Purpose

Core purpose extends beyond a business’s identity; a project’s core purpose adds significance to the most tedious of tasks.

I was working on product research for a financial institution. The client ask was to uncover consumer sentiment around health savings accounts through social listening. Don’t be shocked when I tell you it wasn’t the sexiest project. Part of my research required to learn all the things HSA stood for. It turns out that the three letter acronym encompasses “Hampshire special ale”, “hill start assist”, “high school assessment”, and much much more. I got caught up in this chore failing to see the significance of what I was doing.

Why did I care about other people’s health savings? Because I can help someone be prepared for their future and ease their anxiety of the crucial intersection between health and personal savings.

Uncovering the project’s core purpose made researching the different HSA acronyms much more meaningful. Everyone who touched the project shared this connection of knowing we were doing something important. It enhanced whatever the seemingly small duty was to everyone’s role; to the copywriter finding the right CTA or the project manager planning the project’s scope, we were all preparing people for their future.

The Human Element

Now look at the expected product category and then what it is when you see its core purpose.

construction company -> moving lives

chocolate snack and wine -> indulging the senses

health savings accounts -> preparing for the future

In all of these mentioned instances, you see the incorporation of “the human element”.  Look at how a business, a product, or a project helps human lives be better and you see core purpose. 

We can argue about what success in regards to work means, what KPI’s to measure, and what numbers matter. Where I see long-lasting success in regards to business and work is when there is a deep respect for why what someone does matters, and that’s more than being best in product or industry category. Observing and responding to unique nature of the human condition is ultimately our role in advertising; I guess you could say that’s our core purpose.